Executive Summary One platform. Instant help at the ATM. Customers facing ATM issues (cash stuck, failed withdrawal, card retained, machine error) scan a QR code at the ATM. They are instantly connected to our official WhatsApp support number. An intelligent bot greets them and guides them through a configurable question journey. If the issue is not resolved by self-help, a live agent is allocated on WhatsApp. Both customer and agent receive a call bridge so the issue can be resolved in real time. The entire conversation flow and rules are managed from a powerful Admin Panel. ATM WhatsApp Support Bot | Confidential